I have written documentation for software and hardware since 2022. I enjoy helping others through writing.
Experience
Technical Writer at OPEX Corporation, 2024-Present
MadCap Flare, Git, Confluence
Technical Communicator I at ARGO Data Corporation, 2022-2024
MadCap Flare, Git, GitHub, CSS, HTML, Jira, VS Code
Wrote and edited user guides, installation guides, configuration guides, and release notes for software applications
Worked with development, product, technical support, customer support teams, and stakeholders to improve customer
experience of documentation
Assisted fellow team members on troubleshooting MadCap Flare and Git issues
Worked with developers to update the Online Help for the OASIS product to be role-based
Developed a new stylesheet to include modern UX styles for the Online Help of the OASIS product
Technical Writer Intern, 2022
MadCap Flare, Microsoft Word, Git
Edited user guides
Performed peer reviews
Projects
MadCap Flare Build Notification - Instructions on how to implement build notifications after building
targets in Flare. Made with MadCap Flare, Python, and Batch commands.
Zen4 Knowledge Base - Software and hardware instructions for a theoretical
software company named Zen4. Made with MadCap Flare during my MA.